326 Is Patient Satisfaction Affected by Replacing Face-to-Face Appointments with Telephone Assessments for Balance Complaints?

Abstract Aim It was found that 91% of surgeons conducted virtual consultations during COVID-19 pandemic. In March 2020, ENT UK recommended telephone review should be the first approach for all outpatients who do not need urgent treatment. Dizziness diagnoses may made primarily from medical history, making clinics suitable. This study aims are to determine level patient satisfaction with balance complaints. Method The electronic records patients were reviewed retrospectively identify adult presentation dizziness between October 2020 and May 2021.Patients contacted by completed short form questionnaire (PQS-18). statistical software SPSS used analysis. Results 26 out 37 reached successfully giving a response rate 70%. There 12 in consultation group 14 face-to-face group. Average general technical quality lower (p-values 0.012 0.007 respectively). Total average score also p-value 0.028. had initial assessment needed follow up face as opposed only 14% Conclusion Patients less satisfied primary complaints telephone. Most these required consultations.